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Last Updated: October 9, 2026
At DailyKart, we aim to provide our customers with a smooth, reliable, and satisfying shopping experience. We carefully select our products and strive to ensure that every order is delivered in good condition.
Please read our Return, Refund & Exchange Policy carefully before placing an order.
We accept return or replacement requests for eligible products under the following circumstances:
You received an incorrect product.
The product arrived damaged.
The product has a verified manufacturing defect.
An item is missing from your order.
To be eligible for a return or replacement, the product must be returned with its original packaging, invoice, accessories, manuals, and other items supplied with it, where applicable.
Products must not show signs of misuse, unauthorized modification, or damage caused after delivery.
Unboxing Video: We strongly recommend recording a continuous video while opening your parcel. An unboxing video can help us verify claims involving damaged, defective, incorrect, or missing items. However, the absence of a video will not automatically exclude a claim where applicable law provides otherwise.
Requests for damaged, defective, incorrect, or missing products should be submitted within 5 days of delivery.
For products that arrive visibly damaged, please contact us as soon as possible after delivery.
Please provide your order number, a description of the issue, and clear photographs or videos where available.
Our team will review your request and communicate the next steps.
Nothing in this policy limits any consumer rights or remedies available under applicable law.
Due to hygiene, safety, personalization, or product-specific considerations, certain items may not be eligible for return or exchange merely because a customer changes their mind or no longer wants the product.
These may include:
Personal care and hygiene products.
Products that have been opened or used where return would be unhygienic or unsafe.
Items clearly identified as non-returnable before purchase, where legally permitted.
Customized or personalized products, where legally permitted.
This restriction does not apply to products that are defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law.
If a product is eligible for a change-of-mind return, the following conditions may apply:
The product must be unused and in its original condition.
Original packaging, accessories, and invoice must be included.
The request must be submitted within the applicable return period displayed for the product or communicated by DailyKart.
Any return shipping charges or deductions will be disclosed clearly and applied only where permitted by applicable law and the terms disclosed at purchase.
If a product is not eligible for a change-of-mind return, this will not affect your rights regarding defective, damaged, or incorrectly supplied products.
Customers may request a replacement or exchange for an eligible product within 5 days of delivery.
Exchanges are subject to the following conditions:
The product must meet the applicable eligibility requirements.
The customer must provide the order number and details of the issue.
A replacement will generally be for the same product and model.
If the same product is unavailable, we will contact the customer to discuss an appropriate alternative or refund, as applicable.
For verified defective, damaged, or incorrectly supplied products, DailyKart will arrange the applicable remedy without charging the customer return or replacement shipping fees, subject to applicable law.
Exchanges based solely on personal preference, colour preference, or other non-defect-related reasons will be considered only where the product and its published policy permit them.
Refunds may be provided in the following circumstances:
A return is approved under the applicable policy.
A product is verified as defective, damaged, or incorrectly supplied and a replacement is unavailable or a refund is otherwise appropriate.
An order is cancelled and a refund is due.
A refund is required under applicable law.
Approved refunds will generally be processed to the original payment method. Where this is not possible, we will coordinate an appropriate alternative with the customer, subject to applicable law and payment provider requirements.
The time taken for the refund to appear in your account may depend on your bank, payment gateway, or payment provider.
DailyKart will communicate the refund status after the request has been reviewed and approved.
For verified damaged, defective, or incorrectly supplied products, DailyKart will arrange return or replacement shipping at no additional cost to the customer, as required by applicable law.
For approved change-of-mind returns or exchanges, shipping charges may apply if disclosed before purchase and permitted by applicable law.
Customers should not send products back before receiving return instructions from our support team.
If you receive a damaged, defective, or incorrect item:
Contact us at dailykartbizz@gmail.com.
Provide your order number and delivery date.
Describe the problem and attach photographs or an unboxing video, if available.
Keep the product, packaging, invoice, and accessories until we provide further instructions.
Follow the instructions provided by our customer support team.
We will review the information and advise you about the applicable replacement, return, repair, or refund process.
If you wish to cancel an order, please contact us as soon as possible at dailykartbizz@gmail.com.
Cancellation may not be possible once an order has been dispatched or handed over to the shipping partner. If cancellation is no longer possible, the applicable return policy will apply, subject to your legal rights.
Where an order is successfully cancelled and a refund is due, the refund will be processed according to the applicable refund procedure.
To submit a request, contact us using the details below.
Please include:
Your full name.
Order number.
Product name.
Date of delivery.
Reason for the request.
Supporting photographs or videos, where available.
Our support team will review your request and respond with the next steps.
For questions or assistance regarding returns, replacements, exchanges, or refunds, please contact:
Brand Name: DailyKart
Email: dailykartbizz@gmail.com
Business Location: Dombivli, Maharashtra, India
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